These general terms and conditions automatically govern all sales of holidays by “Le Vieux Moulin” campsite. They form an integral part of any contract concluded between the campsite and its customers.
All customers acknowledge that they have read these terms and conditions before booking a holiday for themselves or a third party.
In accordance with the law in force, these general terms and conditions are made available to all customers for information purposes prior to the conclusion of any contract for the sale of holidays. They may also be obtained on written request sent to the establishment’s head office.
Booking conditions :
Reservations are processed in chronological order of arrival.
They are taken into account as soon as a rental has been pre-reserved and a deposit has been paid.
In the event of a rental request less than 30 days before arrival, full payment will be required.
On receipt of the deposit, the campsite will send you a booking confirmation, subject to availability.
All rentals are by name only and cannot be transferred. Any person over and above the original number will not be allowed to stay at the campsite without the authorisation of the management.
Terms of payment:
All prices are quoted in euros and include VAT.
– For a pitch, a deposit of 20% of the total price of the stay must be paid at the time of booking. The balance must be paid no later than 30 days before the date of arrival.
– For a mobile home, a deposit of 20% of the total price of the stay must be paid at the time of booking. The balance must be paid no later than 30 days before the date of arrival.
If this deadline is not met, we reserve the right to cancel the booking and the deposit will be retained by the campsite.
The deposit and balance may be paid by cheque, credit card, cash or holiday vouchers (the holder of the holiday vouchers must correspond to the person named on the contract). We do not give change for holiday vouchers).
Allocation of pitches and mobile homes :
Pitches are only allocated on arrival. We cannot guarantee adjacent rentals without prior request
Changes and cancellations :
Any booking not settled in accordance with the general terms and conditions of sale will be cancelled by the management.
Changes : Reservations can only be changed 30 days before the planned date of arrival at the latest and subject to availability on the day of the request.
Late arrival – early departure : In the event of late arrival or early departure in relation to the dates indicated on the contract, no refund will be made, whatever the cause.
You must notify us of your late arrival as soon as possible. If you do not inform us, the pitch may be allocated to other customers from 12 noon the following day.
Cancellation :
Any cancellation by the tenant must be notified by registered letter or by e-mail to the campsite Le Vieux Moulin :
- In the event of cancellation more than 30 days before the start of the holiday, the deposit paid will be retained by the campsite.
- In the event of cancellation less than 30 days before the scheduled start of the holiday, the full price of the holiday will be payable.
Arrivals and departures :
Pitches are available from 11am and depart before 11am.
Mobile homes are available from 3pm and must be vacated by 11am.
If the key is returned or the pitch is vacated after the agreed time, an additional night will be charged. Any extension of the stay must be made at least the day before the scheduled departure date and must be validated by the management.
Security deposit :
The equipment and facilities of the Vieux Moulin campsite must be used in accordance with their normal purpose. Any damage, loss or destruction of the premises, furnishings in the accommodation, access buildings or communal buildings, shall automatically incur the liability of the person responsible. Customers renting accommodation or pitches are personally liable for any damage, loss or deterioration caused to the accommodation or any of the campsite facilities by persons staying with them or visiting them. They must be covered by civil liability insurance.
A deposit of 300 euros (by cheque only) per furnished accommodation will be required on the day of your arrival. It will be returned to you on the day of your departure after an inventory of fixtures, by appointment made at least the day before your departure. The cost of any damage will be added to the price of the stay, as will the cleaning charge (€59) if you do not leave the accommodation in a perfectly clean condition or if you have smoked inside.
Inventory of fixtures :
An inventory of fixtures is carried out on the customer’s arrival and by the customer. It must be signed and returned to reception by 12 noon on the day after arrival at the latest.
A second inventory of fixtures is carried out on departure in the presence of a member of the campsite staff, and an appointment must be made at least the day before.
House rules :
As required by law, you must adhere to our house rules and respect them without any exceptions
Responsability :
The campsite declines all responsibility for damage to camper-caravanners’ equipment caused by the camper-caravanners themselves; civil liability insurance for your equipment is compulsory.
Similarly, the campsite cannot be held liable in the event of :
– theft, loss or damage of any kind, during or following a stay,
– nuisance caused by natural phenomena (weather, mosquitoes, spiders, etc.),
– breakdown or outage of technical equipment, breakdown or closure of campsite facilities, one-off measures taken by the campsite management, restricted access to certain facilities, including the swimming pool, required to comply with safety standards or for periodic maintenance work,
– the deposit does not constitute a limit of liability; the customer must be insured for civil liability.
Informatik et RGPD:
The information requested is necessary for your registration to be processed. Unless you advise us otherwise, we reserve the right to use this information to send you various commercial documents.
In this case, the data is processed in compliance with the amended Act of 06 January 1978 (known as the “Data Protection Act”) and the European General Data Protection Regulation (GDPR) no. 2016/679 of 27 April 2016, which came into force on 25 May 2018. Any use of this message that does not comply with its intended purpose, any dissemination or publication, in whole or in part, is prohibited unless expressly authorised. Any breach of the provisions of this law is provided for and punishable by articles 226-16 and 226-24 of the Criminal Code.
Applicable law :
These general terms and conditions are governed by French law and any dispute relating to their application will be referred to a Tribunal de Grande Instance or a Tribunal de Commerce.